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A Single Online Window for all O H W HI GS FO

Procedures by Milena Radoman A platform for residents
The project is in the pipeline: soon,
a new digital platform will centralize

MonGuichet.mc concentrates all online procedures for the Govern- all information concerning residents
in order to help them move into the
ment and the Town Hall in Monaco on one single site. Likewise, a job Principality. From key information on

portal will soon make it possible to computerise recruitment. Monaco to administrative procedures
(residence permits, banks, housing,
education, vehicles, etc.). A new tool for
the Principality’s attractiveness policy.
Administrative life that is “easier, faster, more Digital identity, a question of digital sovereignty

efficient and without time constraints” is the Launched in 2021 in the Principality, digital A space dedicated to digital inclusion
credo of the MonGuichet.mc portal. This portal, identity allows holders of the new Monegasque In collaboration with Monaco Telecom,
set up as part of the government’s digital identity card and residence permit to log in the government is working on opening
transformation program, is clearly inspired securely or sign a document electronically. For a dedicated place in the city for online
by what is being done elsewhere in Europe, the Monegasque state, the deployment of digital procedures which is accessible to everyone.
such as in Luxembourg (MyGuichet.lu). Since identity is a major challenge in a digital world The office will welcome all those wishing

the end of 2021, it has centralized 120 online where Google, Apple, Facebook, Amazon and to obtain information, documents, and to
procedures from Monaco’s Government and Microsoft (GAFAM) offer their own identification ask and learn about digital technology,

Town Hall. Using a computer, smartphone or system to access certain services, with a with advisers permanently present on site.
tablet, you can apply for or renew your residence economic model based on the monetization Also in the pipeline: access to institutional
permit, apply for state housing, enrol your child of privacy. It is, therefore, a question of digital websites for people with disabilities (visual
in school, apply to work for the State services… sovereignty: digital identity must remain the or hearing impairments, reduced mobility,
“With MonGuichet.mc, we are entering a new era responsibility of states, which must provide a or cognitive impairments).
in the relationship between users and the public simple means of accessing services, without
administration. We have simplified the daily lives having to go through GAFAM and their transfer

of Monaco citizens and Residents by giving them of personal data. to the 53,000 private sector employees and
access to a centralized catalogue of online Public 6,300 employers in the Principality. “This will
Service procedures. This step strengthens the A new job portal computerise the process of job searching and
relationship of the Administration with individuals Today, 15,000 Monegasque identity and qualify priority candidates by employers. It will
and businesses, and positions Monaco on the residence cards with digital identity have been also improve the visibility of job offers made
highest standards in terms of Public Service”, issued. Pierre Dartout has already announced public through the portal,” said the Minister of
points out Julien Dejanovic, Director of Digital «an extension in 2023 to more digital services, State. By 2024, the hiring process should be
Services, as soon as the portal was launched. through partnerships with private stakeholders “completely online and therefore faster”. Payment
And obviously users like it: as soon as an such as banks, similar to those that already for the procedure will be made online, documents
administrative procedure is computerised, 4 exist with SMEG and Monaco Telecom». A new can be signed electronically, and work permits
out of 5 use its online version... “employment portal” will soon be accessible retrieved online.
Something new for 2023: in addition to new
teleservices (notably to request a duplicate

driving license or registration certificate, to pay

traffic offence fines, or even to access the register
of associations), a document area will make it
possible to store and download documents and
receipts sent by the Administration. Users with
a Monegasque digital identity will have «a 360°
experience» based on the principle of «tell us
once», i.e. they will no longer have to prove their
identity during online procedures, and need only
communicate a change of situation once, such
as a relocation. “The address communicated
by Monaco citizens and residents for certain
procedures will be reused for other online © Depositphotos / peshkova
procedures,” the Minister of State explained to

officials during the budget session.

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