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SOLUTION

What sets our facilities management centre ability to create detection rules that are relevant
apart is its size (over 90 people), the wide range and adapted to the context of our customers.
of skills it brings to the table, including cloud
technologies, plus its Monaco location, which How does the centre guarantee the protection
means we are very close to our customers and of customers’ systems and data in the event
can intervene quickly on site if necessary. * of an attack?
SM: Before guaranteeing the protection of
In what instances would you recommend our customers’ information systems, we go
using the Managed Services Platform to through an analysis phase, during which
operate a customer’s entire IT environment? we advise on the scope to be supervised,
© Monaco Digital DR: Today, it’s increasingly important to have particularly in relation to the main risks to the
a multiplicity of skills in order to maintain
company. For the operational part, our SOC
and evolution of IT environments. It is neither
levels of commitment. Operational monitoring
David RODRIGEZ, Responsable du centre de services operational continuity, performance, security contract precisely defines the guaranteed
Support et Infogérance pour Monaco Digital efficient nor profitable for a company to keep is ongoing, and the results are presented to
Head of Support and Managed Services for Monaco Digital
these skills in-house. our clients every month.
This solution benefits from a high level of Each company should retain only those skills
security: it conforms to ISSP (Information that are strategic to: On average, how long does it take the
Systems Security Policy) standards, defined - Understanding and controlling their Security Operations Centre to detect a threat
by the AMSN (Agence Monégasque de Sécurité environment and service providers or incident?
Numérique - Monegasque Digital Security - Knowing how to make the right choices to SM: Threats are detected in real time. But
Agency). This level of security is combined adapt their environment to their digital strategy beyond detection, the most important thing for
with a guarantee of sovereignty, which ensures and their specific business needs a SOC is to reduce the time taken to process
that the data is located in the Principality and - Controlling expenses and operating costs. an alert and to be able to respond quickly;
is independent of any authority other than the When it comes to the technical side of things, we can go as far as automating this when
State of Monaco. it’s in a company’s interests to choose the the technological solutions and the customer
right subcontractors, or to shop around for allow us to do so.
What is the «Dev Factory» and how can it managed services available in the cloud, to
help your customers’ development needs? benefit from the best solutions while freeing What is the standard procedure followed by
Sébastien TRIVELLIN: Monaco Digital’s “Dev themselves from operational management. your team when a threat is detected?
Factory” is a secure development platform that SM: Criticality levels are defined with our clients
brings together all the skills needed to develop What is Monaco Cyber Security’s ‘Security and we associate specific actions with them.
specific software, designed and produced Operations Centre’? For example, when a critical alert is confirmed
professionally and incorporating “security by Sebastien MASSE: Our Security Operations by our analysts, the customer is immediately
design” principles. Centre, or SOC, is a shared service dedicated contacted by telephone. This call is followed by
It is made up of analysts and technical experts, to companies operating in the Principality and an incident report sent by email, enabling the
expert developers, certified quality specialists internationally, enabling attacks to be detected customer to take urgent action. Our analysts
for functional and technical testing, and project as early as possible, limiting their spread and remain in constant contact with the customer
managers, who are responsible for keeping to providing an appropriate response. to deal with the incident and provide effective
the time plan, the budget and the results. The remediation.
methodology used is adapted to the type of How does the Security Operations Centre
project, notably by using Agile methodology. ensure continuous 24/7 surveillance?
Monaco Digital can also set up a Factory SM: Our SOC is made up of technologies,
dedicated to a particular client, made up of processes and analysts that enable us to
technologies, methods and profiles chosen operate this service 24/7. We operate an on-
in collaboration with the client. call system that enables us to guarantee a
high level of service quality.
How does Monaco Digital’s «Managed
Services Platform» differ from traditional What are the main methods used to detect
support outsourcing? and respond to digital security incidents?
David RODRIGUEZ: Monaco Digital has SM: Our SOC operates with a range of
a Managed Services Centre whose main technological tools that incorporate very
missions are : significant detection capabilities, thanks in © Monaco Digital
- User support particular to the use of artificial intelligence.
- Maintaining IT infrastructures in operational Added to this is the expertise of our team of Sébastien TRIVELLIN, Responsable du centre de services
Ingénierie Logicielle pour Monaco Digital
conditions analysts, both in their knowledge of the cyber Software Engineering Service Centre Manager for Monaco
- Providing on-site technical skills. threat (Cyber Threat Intelligence) and in their Digital

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