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Altiqa - Digital transformation : a human and technological

challenge

Over the past years, technological progress has enabled innovation and digitalization, but not all
structures were ready to integrate it.

Since the beginning of my career I have had At Altiqa, we started our internal digitalization on paper today. But without the digitization, it
to take care of company organisation, and project in 2018, firmly convinced that in two is clear that 100% smartworking would never
one of my main focusses has always been years we would be completely paper-free. We have been possible during the pandemic.
to optimise resources: technological, IT and started with computer archiving software for Another aspect that should not be
human resources. all our working documentation, previously underestimated is how it affects customers.
We too often forget that a company is above managed in paper form, then we continued Some customers didn’t like receiving documents
all made up of people, and that in addition to by setting up a database connected to the or invoices from an impersonal mailbox
their technical skills each person brings their documents section in order to have quick connected to an automated system, and there
own strengths and weaknesses. access to information. We then continued were many complaints. Each Customer Service
The wishes of management therefore plays with the preparation of workflows for each Manager then had to preserve the relationship
a secondary role in companies whose goal type of activity so that everyone always has by being even more attentive to their clients,
is innovation. During the digitization process a clear list of tasks to be carried out, whilst and by ensuring and extending human contact.
even the most competent managers will be leaving managers the possibility of controlling Digitizing business processes leads to
confronted daily with resistance from their each step. Our workflows integrate a three- maximized levels of efficiency and increased
employees, notably the most senior who have level control in accordance with our internal productivity. The investment that the company
been used to working in a certain way for years regulations. Transforming procedures into data makes is big on the financial level, but above
and who don’t easily accept change. and IT flows is by no means obvious; it requires all it requires considerable commitment at
Human beings have an unfortunate tendency a deep analysis of the project beforehand and the human level, demanding determination
to oppose change, even if it turns out to be significant teamwork where the operational and reflection that absolutely cannot be
beneficial. Therefore, change in the company’s needs of the users are paramount, otherwise underestimated and is difficult to quantify in
culture there can be no digital transition. Precise the transition may be a big flop. This is why all the design phase.
and deep-seated work is necessary to bring employees must be regularly involved in the In my opinion, the challenge for companies
about this change, which is generally initiated different stages of development. today is to find the balance between these two
by management, but which must filter through Today in 2023, we have managed to achieve very important but divergent factors. Those
to all the members of the team. most of the objectives set in 2018 to the great who have the courage to venture down this
It is important to realize that investment in terms satisfaction of the team in charge of the project path, with clear objectives such as improving
of time and effort involved in your company’s and Altiqa’s management. It must be admitted the organisation, increasing results in terms
digital transition needs to be equal to the that this was by no means easy, requiring a of productivity, as well as improving customer
involvement and support of your team in order great deal of engagement, there was tension relations and the work experience will see their
to successfully change habits and mentalities between those who wanted to push and speed company flourish, living in the present whilst
and thus enable this cultural change. things up, and those who still prefer to work looking to the future.

© Altiqa

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